Understanding Punctuality in Transit Systems: Strategies for Monitoring On-Time Performance Throughout Your Transportation Network
In the world of public transportation, ensuring on-time performance (OTP) is crucial for maintaining service quality, pleasing passengers, and meeting the expectations of authorities and agencies. However, tracking OTP across a full network can be a daunting task due to factors such as traffic, roadworks, multiple agencies, modes, and data systems.
Traditional reporting methods often leave teams struggling to spot patterns, drill into root causes, or ensure data accuracy. This is where Mosaiq, the Mosaiq Transit Intelligence Suite developed by Snapper Services, comes into play.
Mosaiq simplifies reporting, reducing hours of spreadsheet work to just a few clicks. By applying consistent, configurable logic for OTP measurements, it eliminates the issue of different OTP thresholds used by each agency, making comparisons easier.
One authority saw a significant improvement in OTP after transforming their data and performance processes alongside targeted operational improvements using Mosaiq. They managed to boost their OTP from 83.4% to 94%, a ten percentage point increase that underscores the potential of this tool.
Mosaiq provides a single, consistent view of a network's performance, built on unified data and designed to adapt to an agency's needs. It allows agencies to break down performance data in various ways, from network-wide overviews to granular route-level views, making it easier to identify and address issues.
Moreover, Mosaiq unifies data from various systems, timetables, and sources, matching scheduled and actual trips across the network. This means that missed trips, early departures, and partial journeys, which often distort the picture, are less likely to confuse teams about ground-level performance.
A delayed bus can lead to missed connections, meetings, and lost customers, and can guide operational decisions. With Mosaiq, teams can quickly identify and address these delays, ensuring a smoother, more efficient service.
The Mosaiq Transit Intelligence Suite is a cloud-based platform, making it accessible and easy to use. It was designed to solve the challenges in OTP tracking, bringing together data from multiple sources, applying consistent logic, and presenting results in an easy-to-explore format.
Less time is spent on wrangling spreadsheets, allowing for more time to make confident decisions with accurate insights. If you're ready to simplify network-wide performance tracking and improve your OTP, book a walkthrough to see how Mosaiq can help.
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