The Electronic Capital, Astana's Cybernetic Hub
In the heart of Kazakhstan, the capital city of Nur-Sultan (formerly Astana) is undergoing a significant digital transformation, aiming to create a smart urban environment. This ambitious project is backed by both the government and private sector, and is part of a broader national strategy to digitise public administration and services [1][3].
One of the key elements of this transformation is the adoption of mobile applications. While specific details about the use of the e-Knot app in Nur-Sultan are not explicitly available, the digital environment in Kazakhstan is conducive to rapid digital adoption, particularly in urban settings. The government and private sector are actively advancing digital technologies, and mobile applications for various services are increasingly common, especially within smart city projects like Alatau [2].
The e-Knot app, designed for multi-apartment residential buildings, serves as a social network for residents, facilitating communication, decision-making, and issue resolution. It includes features such as a digital control room, where residents can report problems and receive immediate assistance from specialists, and a function for initiating meetings by 10% of owners on various issues related to the house [4].
In addition to improving residential living, digital transformation is also impacting government procurement. Platforms like Kalibr Procurement offer relevant procurements in card format for entrepreneurs, including goods and services. The service sends notifications for new procurements in relevant categories, keeping entrepreneurs up-to-date with fresh offers [5]. If an entrepreneur specifies specific product requirements, the system will select matching models and compare their prices on popular marketplaces [6].
The push for digital transformation in public administration also extends to procurement processes. The National AI Development Strategy and digital initiatives by the Ministry of Digital Development emphasise automation and enhanced accessibility of government services [1][3]. This includes streamlining procurement processes to increase transparency and efficiency, which would align with platforms like Kalibr Procurement.
Moreover, the city's digital transformation is not limited to administrative and residential aspects. Residents can use the Unified Digital Platform iKomek 109 to receive real-time information, submit requests, and resolve issues related to communal services, safety, transportation, and more [7].
The city is also taking steps to combat bicycle theft. A service has been created to identify bicycle owners, prevent the circulation of stolen property, and identify hotspots for stolen bicycle purchases [8]. Before buying second-hand bicycles, it is recommended to cross-check the serial number with a database to ensure the bicycle is not listed as stolen.
Lastly, the city is also addressing social issues. The Public Council under the Assembly collects citizens' opinions through surveys and discussions, helping to incorporate their preferences into city management [9]. Additionally, the "Stop-Narkographitti" service allows residents to report inscriptions containing advertising of illegal activities, which are transmitted to the Police Department for action [10].
In conclusion, Nur-Sultan's digital transformation is ongoing and multifaceted, with significant impacts on urban living and governance through digital tools, likely including mobile apps for residential management and e-procurement platforms. The city is not only digitising public administration but also making the government procurement market accessible, transparent, and convenient through services like Kalibr Procurement.
Technology plays a pivotal role in the digital transformation of Nur-Sultan, as evidenced by the widespread adoption of mobile applications and the increased use of e-procurement platforms like Kalibr Procurement. These technological tools serve various purposes, from improving residential management through apps like e-Knot to streamlining government procurement processes for enhanced transparency and efficiency.
