Ooredoo Kuwait Launches Conversational AI Platform Powered by Infobip
Ooredoo Kuwait, a leading telecom and ICT provider, has partnered with Infobip to introduce the Conversational Experience Orchestration Platform (CXOP) powered by Agentic AI to Kuwait. The alliance was announced at an exclusive event focused on transforming customer experience in the conversational AI era.
The partnership brings Infobip's CXOP, infused with Agentic AI, to Kuwait. This platform enables businesses to orchestrate intelligent, autonomous conversations across digital channels. Sulaiman AlHumoud, Director B2B Marketing at Ooredoo Kuwait, sees this as a step towards becoming a full-fledged technology provider and helping customers evolve in the age of conversational AI.
Zeid Shubailat, Director of Infobip MENA, highlighted that this collaboration allows businesses to access powerful digital communication tools, driving real, scalable digital transformation. Companies can now move beyond traditional telecom services and rapidly adopt intelligent communication solutions that enhance customer satisfaction and streamline operations.
The launch of CXOP in Kuwait marks a significant milestone in Ooredoo Kuwait's digital evolution. It aligns with the company's broader vision to redefine customer experience through innovative, AI-driven communication solutions. Businesses can now leverage this platform to deliver next-generation customer engagement, positioning Ooredoo Kuwait as a technology provider driving digital transformation.
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