"Online Peril Growing": More questionable internet deals - strategies for detection
In the digital age, the convenience of online shopping and services has become a norm. However, this convenience comes with a growing risk of online scams, as highlighted by the recent surge in complaints about dubious service offers.
According to the federal association, over 2,900 complaints about such offers were registered online in the first half of 2025, a figure almost three times as high as the same period the previous year. The head of the association, Ramona Pop, warns that these scams pose a significant risk to consumers.
One of the primary concerns is the use of opaque information and unsecure payment methods. Consumers should avoid these when shopping online and be cautious of suspicious internet addresses. The absence of an imprint on a website is a warning sign for potential scams.
Unserious or even fraudulent offers, such as "fake services," are often difficult to recognize. Common red flags to avoid include urgent or threatening language, misspelled words or awkward grammar, requests for sensitive information, unexpected attachments or links, unsolicited calls or pop-ups, offers that sound too good to be true, and unfamiliar greetings or lack of personalization in emails.
Fake terms and conditions and false trust seals on websites should also be scrutinized. Search engines can display sponsored ads that may resemble regular search results, so it's essential to verify the legitimacy of offers.
The increase in complaints has been reported by consumer centers and has led to the publication of a list of seven points for users to consider when shopping online by the police in NRW. Consumers are advised to be cautious of anyone asking for money via wire transfers, gift cards, or untraceable methods.
It's also important to note that customer reviews can be fabricated, so they should not be relied upon solely. In many cases, consumers pay for services that would be cheaper or free at official institutions, leading to uncertainty and loss of trust among the people.
Platforms that earn money with advertising for unserious or fraudulent offers must fulfill their responsibility. When offers are advertised on search engines, consumers should be able to expect that they are serious offers.
Staying skeptical and carefully inspecting any unsolicited communication can safeguard against common scams. By following these tips, consumers can shop and use online services with confidence and security.
The surge in online complaints about questionable service offers in 2025, as demonstrated by the federal association, emphasizes the need for vigilance in the technology-driven business sphere, particularly within finance and industry. In light of these concerns, consumers should be cautious of general-news headlines and crime-and-justice reports highlighting scams that involve unsecure payment methods, opaque information, and dubious offers. By following recommended safety measures, such as verifying the legitimacy of offers, scrutinizing websites, and being aware of red flags like urgent or threatening language, consumers can shop and use online services with increased confidence and security in the digital age.
