NelsonHall recognizes WNS as a leading provider in the mortgage and loan services sector.
WNS Recognized as a Leader in Mortgage and Loan Services
WNS (Holdings) Limited, a digital-led business transformation and services company, has been recognized as a 'Leader' in NelsonHall NEAT's 2025 Mortgage and Loan Services evaluation. This prestigious recognition is attributed to WNS' domain expertise, innovative Mortgage-as-a-Service (MaaS) model, and AI-led technology platforms.
The unique MaaS model, which incorporates intelligent automation, AI, and Gen AI, is a key strength of WNS. This model employs AI-driven automation and hyperautomation tools such as AI data extraction and real-time loan dashboards. These tools have been instrumental in reducing operational costs by up to 40% and accelerating loan review processes by 60%, leading to high client satisfaction rates of approximately 94%.
WNS' deep domain and industry expertise, gained through serving regional and local lenders across multiple markets, is another significant strength. This expertise allows the company to provide tailored solutions informed by deep industry knowledge and experience, enabling clients to adapt to rapidly evolving regulatory environments.
In addition, WNS combines automation with business process transformation to improve operational performance and reduce risks in mortgage processing. This approach has been instrumental in delivering compliance-ready, highly automated mortgage and loan services that improve operational efficiency, reduce costs, and manage regulatory complexity effectively.
As of June 30, 2025, WNS had 66,085 professionals across 65 delivery centers worldwide. The company's banking and financial services group employs more than 14,000 people, including approximately 5,000 transformation experts who deliver technology and operations services to over 100 financial institutions worldwide.
NelsonHall's analysis is based on rigorous, primary research and is widely respected for the quality and depth of its insight. The report highlights WNS' offerings across origination, servicing, title, and escrow, which leverage WNS-proprietary IP for processing, underwriting, administration, and collections.
It is important to note that WNS does not undertake to update or revise any forward-looking statements. These forward-looking statements are discussed in WNS' most recent Form 10-K and other filings with the Securities and Exchange Commission.
The Mortgage and Loan practice at WNS was started in 2006 and since has grown to support more than 600 processes across financial industry clients. Premium access to The Tribune offers exclusive insights, thought-provoking opinions, expert analysis, and in-depth insights. To sign in to The Tribune Premium, existing members should use their credentials. New members can subscribe to The Tribune Premium for additional benefits.
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Keshav R. Murugesh, Group CEO of WNS, stated that the company's ability to co-create solutions combining deep domain expertise with AI-led technology platforms enables clients to adapt to rapidly changing regulatory requirements. The company's mortgage and loan services, enabled by transformation with intelligent automation and BPS services, have been recognized for improving operational performance.
In conclusion, WNS' recognition as a 'Leader' in NelsonHall NEAT's 2025 Mortgage and Loan Services evaluation underscores the company's commitment to innovation, efficiency, and compliance-readiness in mortgage and loan services. With a robust global network of 64 centers and $336 million in Q4 revenue, WNS is well-positioned to serve a large number of clients internationally.
- The digital-led business transformation and services company, WNS (Holdings) Limited, has been recognized as a Leader in NelsonHall NEAT's 2025 Mortgage and Loan Services evaluation, primarily due to its domain expertise, innovative Mortgage-as-a-Service (MaaS) model, and AI-led technology platforms.
- WNS' MaaS model, incorporating intelligent automation, AI, and Gen AI, has been a key strength, reducing operational costs by up to 40% and accelerating loan review processes by 60%, leading to high client satisfaction rates of approximately 94%.
- In finance, WNS' deep domain and industry expertise, gained through serving regional and local lenders across multiple markets, allows the company to provide tailored solutions informed by deep industry knowledge and experience, enabling clients to adapt to rapidly evolving regulatory environments.
- WNS combines automation with business process transformation to improve operational performance and reduce risks in mortgage processing, delivering compliance-ready, highly automated mortgage and loan services that improve operational efficiency, reduce costs, and manage regulatory complexity effectively.
