Door-to-door sales are causing difficulties for Telekom.
Reports of pushy and potentially unethical sales practices by Deutsche Telekom representatives have surfaced in areas like Pieschen and the Neustadt in Dresden.
According to some residents, Telekom salespeople have been known to disregard the rules set by the company, such as respecting privacy and ending a sales conversation if asked. A man from Pieschen shared his experience of feeling pressured by a Telekom salesperson who became pushy when he expressed disinterest and already had another provider.
Similar incidents have been reported, with listeners feeling ambushed during door-to-door sales and some even reporting that Telekom employees have forced their way into homes and applied pressure during sales conversations. A listener named Carola confirmed experiencing such a situation, with a neighbor having to intervene to stop a Telekom salesperson from persisting in a sales conversation.
However, it's important to note that only one in a thousand contacts with Telekom sales representatives are reported as unsatisfactory. The company takes complaints about sales misconduct seriously and takes immediate action when complaints are reported in a sales area.
For those concerned about the authenticity of a Telekom sales representative, there are steps to take. First, ask the representative for official identification and a letter of authorization or a business card from Deutsche Telekom. Legitimate representatives usually carry company badges or IDs.
If there's doubt, customers can verify the representative's identity by contacting Telekom's official customer service or local office. It's also advisable to take notes of the representative's name, time, date, and any offers or statements made.
If rules are disregarded or if the representative is suspicious, customers should report this to Telekom's official complaint channels or local consumer protection authorities in Dresden. It's essential to consult Telekom's official website or customer service directly for the most accurate and updated advice.
Telekom works with Ranger Marketing and Sales GmbH for sales activities. Ranger employees wear uniforms, carry ID cards, and have an authorization letter from Deutsche Telekom. Telekom confirms that Ranger offers consultations on an information page.
Despite the reports, there are no specific reports in the provided search results about Telekom door-to-door sales representatives disregarding rules in Dresden, Germany. The search results do not mention any incidents or complaints regarding Telekom sales agents violating regulations in that area.
The company has set clear rules for their sales team, stating that employees should respect privacy and end a sales conversation if asked. Actions taken when rules are violated can range from additional training to personal consequences, up to and including dismissal.
In conclusion, while there have been reports of pushy sales practices by Telekom representatives in Dresden, it's crucial to remember that only a small percentage of interactions result in complaints. Customers are advised to verify the identity of sales representatives and report any suspected misconduct to the appropriate authorities. For the most accurate information, it's best to consult Telekom's official website or customer service directly.
Customers should be aware that some Telekom sales representatives may disregard the company's rules, such as respecting privacy and ending conversations if asked, and instead use pushy tactics. To ensure authenticity, customers can ask for official identification and verify the representative's identity through Telekom's official customer service or local office. If rules are violated or the representative is suspicious, customers are advised to report this to Telekom's official complaint channels or local consumer protection authorities.
