BYD introduces nationwide roadside assistance program in collaboration with Australian motoring organizations
BYD Launches Nationwide 24/7 Roadside Assistance Program in Australia
Chinese electric automaker BYD has partnered with Australian Motoring Services (AMS) to launch a 24/7 roadside assistance program across Australia, starting July 22, 2025 [1][3]. This program, which offers comprehensive support for a variety of incidents, aims to enhance the customer experience and provide peace of mind for BYD drivers.
The partnership between BYD and AMS, a joint venture of Australia's major motoring clubs including NRMA, RACV, RACQ, RAA, and RACT, merges innovation with national service capability [1]. The roadside assistance program will cover a wide range of incidents, such as flat batteries, tyre changes, towing services, and technical issues [1][3].
Stephen Collins, COO of BYD Australia, emphasized that the focus is on delivering peace of mind to every BYD driver [1][3]. He also mentioned that BYD is implementing initiatives to strengthen the customer experience, including tripling its dealer network and doubling the size of its customer service team [1][3].
AMS CEO Rebecca Stenhouse stated that the collaboration ensures experienced and well-equipped teams respond effectively to roadside incidents [1]. This is particularly important as electric vehicle adoption grows in Australia, and tailored support systems become essential [1].
Joshua S. Hill, a Melbourne-based journalist who has been writing about climate change, clean technology, and electric vehicles for over 15 years, has reported on BYD's recent decision to reclaim control of its sales distribution centres in Australia [2]. Hill has been reporting on electric vehicles and clean technologies for Renew Economy and The Driven since 2012 [2].
Customers purchasing a new BYD vehicle from July 22, 2025, will receive a complimentary 12-month Roadside Assistance membership [1][3]. Membership can be renewed annually.
In summary, BYD's 24/7 roadside assistance program in partnership with AMS significantly improves the customer experience in Australia by guaranteeing extensive, expert roadside support, contributing to peace of mind and confidence for BYD electric vehicle drivers [1][3].
The collaboration between BYD and AMS, a joint venture of Australia's major motoring clubs, extends its services to cover various incidents in the automotive industry, such as flat batteries and technical issues, demonstrating the fusion of innovation in technology and national service capability. With the launch of the 24/7 roadside assistance program, BYD expands its offerings in the finance sector, providing peace of mind for its drivers by offering comprehensive support, including towing and battery replacement.
