BYD initiates nationwide roadside assistance program in collaboration with automotive organizations across Australia
BYD Launches Comprehensive 24/7 Roadside Assistance Program in Australia
Chinese electric automaker BYD has entered into a partnership with Australian Motoring Services (AMS) to offer a 24/7 roadside assistance program across Australia, starting from July 2025. This program aims to provide comprehensive support for new BYD vehicle owners, offering coverage for a wide range of incidents and providing peace of mind for drivers.
The roadside assistance program covers incidents such as flat batteries, tyre changes, and towing services, ensuring drivers can travel with confidence. All new BYD vehicles purchased from July 22, 2025, will receive a complementary 12-month Roadside Assistance membership, with options for annual renewal.
BYD’s network of 15 in-house service centres nationwide will provide expert maintenance and technical support, enhancing the overall customer experience. This initiative is part of BYD’s broader effort to strengthen customer satisfaction, including tripling its dealer network and doubling the customer service team in Australia.
Stephen Collins, COO of BYD Australia, stated that the focus is on delivering peace of mind to every BYD driver. Rebecca Stenhouse, CEO of AMS, expressed that having the right support systems in place is critical as more Australians choose electric vehicles.
The roadside assistance program is a joint venture between AMS, which includes Australia’s major motoring clubs such as NRMA, RACV, RACQ, RAA, and RACT. This partnership ensures seamless integration with Australia’s established motoring clubs network, giving BYD drivers confidence when travelling across the country.
Joshua S. Hill, a Melbourne-based journalist who has been writing about climate change, clean technology, and electric vehicles for over 15 years, reported on this development. Although Mr. Hill's preferred mode of transport is his feet, his coverage of the story highlights the growing importance of reliable after-sales support for electric vehicle adoption in Australia.
This roadside assistance program reflects BYD’s focus on reliability as well as robust after-sales support, critical for encouraging wider adoption of electric vehicles across Australia. With this program, BYD is reaffirming its commitment to delivering high-quality products and services to its customers.
[1] BYD Launches 24/7 Roadside Assistance Program in Australia, https://www.byd.com/au/news/byd-launches-247-roadside-assistance-program-in-australia [2] BYD to Triple Dealer Network in Australia, https://www.byd.com/au/news/byd-to-triple-dealer-network-in-australia [3] BYD Partners with Australian Motoring Services for Roadside Assistance, https://www.ams.net.au/news/byd-partners-with-australian-motoring-services-for-roadside-assistance [3] BYD Takes Control of Sales Distribution Centres in Australia, https://www.byd.com/au/news/byd-takes-control-of-sales-distribution-centres-in-australia
- The comprehensive roadside assistance program launched by BYD in collaboration with Australian Motoring Services (AMS) will provide financial aid to drivers in case of vehicle-related emergencies, using funds from the finance sector for the service.
- By expanding its network of in-house service centres across the transportation industry, BYD aims to leverage technology for better maintenance and technical support, ensuring a seamless experience for automotive customers in Australia.
