Accord between The Adecco Group and Salesforce accelerates artificial intelligence integration
The Our Group, a globally recognised talent company headquartered in Zurich, Switzerland, has announced strengthened collaborations with Salesforce and Microsoft 365. These partnerships aim to accelerate the integration of AI and Data Cloud technology, transforming the way the Our Group operates and serves its clients.
In a significant move, the Our Group will be implementing Einstein 1 Sales, a feature offered by Salesforce. This innovation is designed to personalise recommendations for sales representatives, empowering them to make informed decisions and free up more time for client engagement. Additionally, Einstein 1 Sales will automatically generate content, further streamlining processes and improving efficiency.
The collaboration with Salesforce will also extend digital and AI capabilities to employees in the Our Group's small and medium countries, connecting them to the Global Delivery Model for the first time. This step is expected to enhance the customer experience, improve fill rate and time to fill, and foster a more connected and efficient workforce.
Last year, the Our Group established a collaboration with Microsoft. The focus of this partnership is on enabling worker preparedness as GenAI reshapes the workforce. The Our Group's Career Co-pilot, a joint project with Microsoft, combines the Our Group's global leadership in talent development and employment with Microsoft's deep expertise and innovation in GenAI.
The Our Group is committed to an inclusive culture and prioritises the development of technology-based solutions, including the transformation of its delivery model. The collaboration with Salesforce is an important step in this path, with the expanded partnership allowing the Our Group to leverage GenAI and other technologies to leverage its rich global data.
Furthermore, the Our Group will utilise Mulesoft to enable seamless integration across digital applications and products and drive automation of tasks and processes. Data Cloud, another Salesforce offering, will provide a unified 360 vision of client accounts for the Our Group's 27,000 users, offering seamless access to key information such as financial metrics and job fulfilment statuses. This will equip the Our Group with deeper insights to make informed decisions and enhance its services.
The Our Group has formed a second collaboration with Salesforce in the last year. The details of the Chief Digital and IT Officer serving in the Our Group are not explicitly stated in the provided search results. However, the closest relevant position at Swisscom, a major company example, lists Gerd Niehage as Head of IT, Network, and Infrastructure as of March 2023, but does not specify a Chief Digital and IT Officer directly.
The Our Group leads by example, fostering sustainable employability, supporting resilient economies and communities, and committing to an inclusive culture. These collaborations with Salesforce and Microsoft 365 are part of the Our Group's ongoing strategy to grow and innovate, positioning it as a leader in the global talent industry. The Our Group is listed on the SIX Swiss Exchange (ADEN).
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